Refund & Cancellation Policy

This policy covers refunds and cancellations for paid PuzzlePages products. Our free printable library is, and always will be, free. Payments are processed by Lemon Squeezy, our merchant of record.

Digital products

Custom packs and coloring pages are digital goods delivered instantly. Because they are delivered immediately, they are generally non-refundable once downloaded - but we want you to be happy, so please read on.

Single custom pack

If your pack failed to generate or download, was not what was described, or you were charged in error, contact us within 14 days of purchase at benwein25@gmail.com with your order details and we will make it right - including a refund where appropriate. We may also issue goodwill refunds at our discretion.

Our 7 day money back guarantee

If a subscription is not what you hoped, email us within 7 days of the charge and we will refund it. No forms, and we will not ask you to justify it. This sits on top of everything below, which describes how cancellation works after that.

PuzzlePages Plus and Studio

• You can cancel anytime. After cancelling, your Plus access continues until the end of the current billing period, and you will not be charged again.
• After the first 7 days, because access and the month’s credits are available to you immediately, we do not provide prorated refunds for the unused part of a billing period, except where required by law. If you have barely used the period you are asking about, tell us - we would rather sort it out than argue.
• If you were charged after cancelling, or believe you were billed in error, contact us within 14 days and we will refund an incorrect charge.
• Cancelling does not delete anything. The coloring pages you made while subscribed stay in your account and can still be downloaded.

Coloring pages and the monthly allowance

• A page that fails is not counted. If a generation fails, times out, or we decline to draw it, your allowance is credited back automatically. You should never lose a page to an error on our side.
• If one slips through, tell us. If you were charged a page you did not receive, email us with the date and roughly what you asked for and we will credit it back.
• A page you simply do not like is not a fault. AI drawings do not always match what you pictured. That is what the detail levels and re-describing are for, and it is why a new account gets free pages to try first. We do not refund a subscription because a drawing came out differently than expected, though we will always listen if something is badly wrong.
• Credits have no cash value and cannot be exchanged for money or transferred between accounts. They roll into the next month up to your plan’s ceiling, and stop being available when a subscription ends.

How to cancel or request a refund

You can manage or cancel your subscription from the receipt/customer portal link in your Lemon Squeezy order confirmation email, or from your account. For any refund request, email us at benwein25@gmail.com with the email you used at checkout and your order number.

Chargebacks

If something went wrong, please contact us first - we can almost always resolve it faster than a chargeback.

Contact

Questions about billing? Email us at benwein25@gmail.com.